ACCRA, GHANA — A Bolt Food service driver in Accra reportedly spent a night in police custody after a customer reported that he collected his Chicken Republic order but decided to eat it himself, rather than delivering it.
The customer ordered fried chicken from Chicken Republic through the Bolt Food delivery service. The order was assigned to a driver identified as Evans. According to the customer, the driver picked up the food but did not complete the delivery. Instead, he saw the driver speed off with the order.
The customer told FFA News that he decided to report the matter to police rather than simply accept the loss. According to WhatsApp messages from the customer to a friend, he wrote, “Who dare to steal my chicken will regret it. Police will find him shortly.”
It seems the thief had messed with the wrong customer. He was not willing to be bullied into simply accepting that his food was gone. He had information that could help identify the driver, including the vehicle registration number and details from the Bolt Food delivery. The customer said he initially faced resistance when he contacted the police and felt that officers were not interested in pursuing the matter. However, he continued to insist that the incident should be investigated and refused to let the matter go.
“It is not about money, but this guy will go around and steal from other people if they don’t take action,” he insisted. According to the customer, police eventually agreed to intervene and began looking for the driver. He reported that Evans was later located and arrested and spent the night in police custody.
The chicken, however, was gone. The victim said that by the time the driver was found, the food had already been eaten. Chicken Republic later apologized to the customer, refunded the payment and provided replacement chicken at no additional cost.
In an unexpected twist, this may have turned into the best advertisement Chicken Republic never paid for. Apparently, the chicken was so tempting that someone was willing to risk spending a night in police custody for it.
Screenshots provided to FFA News show information relating to the order, delivery and driver. The total amount charged was GH¢279.38, with GH¢270 listed for the food. While the amount involved was less than GH¢300, the customer commented the issue was bigger than the cost of the meal.
He stated she was concerned that if a driver could take a customer’s food without facing any consequences, the same thing could happen to other customers.
The incident also shows why customers should keep records when something goes wrong with a delivery. In this case, information including the driver’s name, vehicle registration, order details and delivery records helped provide information about the person who collected the food.
For customers using food delivery services, there is an element of trust involved. They pay for their food in advance and depend on the driver to collect the order and bring it to them. When that does not happen, the customer is left with very little control over what happens to the order.
At FFA News, we believe food should be treated with respect. For many people, a meal is not something that can simply be replaced or taken for granted. Whether it is a GH¢270 order or a family trying to put food on the table, food has value.
FFA News understands that the driver was arrested following the complaint. However, the circumstances surrounding the arrest and any further legal proceedings should be determined by the appropriate authorities.
Editor’s Note: FFA News is reporting this incident based on the customer’s account, messages and screenshots provided to the publication.
